Implementation Engineer (Sprinklr Project) 

We are looking for a technically strong resource to support Sprinklr implementation projects with the following qualifications: 

• Bachelor’s degree in computer engineering, Computer Science, Information Technology, or a related technical field. 

• Experience in implementing, configuring, or administering enterprise SaaS, CRM, CCaaS, CX, or customer engagement platforms. 

• Strong knowledge of API integrations, including REST APIs, authentication mechanisms, webhooks, and troubleshooting integration issues. 

• Hands-on experience with system configuration, workflows, business rules, and application setup. 

• Ability to understand business requirements and translate them into technical solutions and platform configurations. 

• Good understanding of system architecture, integration design, and data flows. 

• Familiarity with JSON, XML, Postman, API testing, and debugging tools. 

• Experience working with digital engagement channels such as Voice, Email, Chat, WhatsApp, Social Media, or similar customer service platforms. 

• Knowledge of contact center operations, customer experience (CX), or CRM processes is preferred. 

• Basic understanding of SQL, databases, and data mapping/transformation concepts. 

• Strong troubleshooting, analytical, and problem-solving skills. 

• Experience supporting requirements gathering, solution design, testing, UAT, and production deployments. 

• Ability to work directly with customers and participate in technical workshops and implementation discussions. 

• Strong documentation skills, including requirement documents, configuration guides, and solution design artifacts. 

• Excellent communication and stakeholder management skills. 

Preferred Experience: 3–7 years in implementation, integration, solution engineering, or professional services roles involving enterprise customer engagement, CRM, CCaaS, or SaaS platforms. Experience with platforms similar to Sprinklr will be an added advantage. 

• Support Sprinklr implementation projects.
• Configure and set up workflows, business rules, and platform configurations.
• Support API integrations, including REST APIs, authentication mechanisms, webhooks, and troubleshooting integration issues.
• Translate business requirements into technical solutions and platform configurations.
• Support requirements gathering, solution design, testing, UAT, and production deployments.
• Work directly with customers and participate in technical workshops and implementation discussions.
• Prepare requirement documents, configuration guides, and solution design artifacts.
• Work with digital engagement channels such as Voice, Email, Chat, WhatsApp, Social Media, or similar customer service platforms.

• Competitive compensation based on market standards
• We are working on a flexible working model that caters to the diverse needs of our teams. (Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements).
• Full time employees receive a competitive total compensation package along with the below additional benefits.
• Standard Leave Policy.
• Office is located in the heart of the city in case you need to step in for any purpose.
• Medical Insurance (Self+Spouse+4 Dependent Children)
• Quarterly team engagement activities and rewards & recognitions such as Yearly Performance Bonus and Yearly Appraisals.
• Learning & Development programs to foster professional growth