Business Driver
City utilities face challenges in managing electrical outages and faults due to the lack of visual representation on a single platform. Without a clear map-based view, locating faults, understanding outage impacts, and analyzing associated utility network information becomes time-consuming and inefficient.
Additionally, the inability to visualize historical faults geographically limits the city’s capacity to perform predictive analysis and implement preventive measures, resulting in recurring outages and reduced service reliability.
Solution
To overcome these challenges, a Web-based Map Application was developed to collect and visualize electric faults and outage details. The solution captures key attributes such as:
- Status of the outage
- Emergency level and criticality
- Equipment type involved
- Type and number of faults at a given location
An Operational Dashboard complements the map application, displaying the locations affected by electrical faults along with real-time KPIs. This combination empowers field teams and management with actionable insights for faster decision-making.
Value Proposition
The solution delivers significant operational and strategic benefits:
- Faster corrective actions by visualizing outage locations directly on interactive maps.
- Improved field response as teams can quickly navigate to the fault location.
- Enhanced visibility for management, enabling better planning and preventive measures based on historical fault patterns.
By integrating real-time data with historical analysis, the city can improve service reliability while reducing downtime for citizens.
Technology
The solution is built on advanced and scalable technologies:
- ESRI ArcGIS Enterprise for geospatial data management and visualization.
- Microsoft .NET for robust application development and integration.
- Operations Dashboard for real-time monitoring and KPI reporting.